Kaiser Permanente



Kaiser Permanente: Dr. Know

Kaiser Permamente faced a unique challenge when it came to accessing information on their growing list of 2,700 innovation projects and technologies. The challenge was finding the right project that matches your situation was like finding a needle in a haystack.


our process

We found breaking each search into a series of questions with natural language delivered the best result. To distill the complex flow into a user-friendly tool, we generated many sketches using different design metaphors to simplify the process. The ideas were translated into wireframes and refined through discussion and design collaboration. We focused on hierarchy to make sure user decisions could be made quickly throughout the entire experience.



innovation project search

The new Dr. Know platform delivers natural language and clean design to give the user a simple, stepped process for accessing all Kaiser account and innovation projects.